“DiWork – Digitalising public services: Making it work for citizens, business and workers”

Over the last years, many programmatic interventions have gone in the direction of technology-driven public services. However, the actual realization of this transformation has proceeded slowly, often due lack of resources and insufficient consideration of workers’ experience and point of view.

In February 2020, the European Commission has launched the strategy: “A Europe fit for the digital age, empowering people with a new generation of technologies”[ii].  The EU’s digital strategy aiming to make this transformation work for people and businesses, while helping to achieve its target of a climate-neutral Europe by 2050. Throughout the strategy, the EC will focus its attention on three key objectives: a technology that works for people, a fair and competitive economy and an open, democratic and sustainable society. It aims at a European society powered by digital solutions that put people first, opens up new opportunities for businesses, and boosts the development of trustworthy technology to foster an open and democratic society and a vibrant and sustainable economy.