The project’s goal is to provide social partners in the postal sector with a comprehensive insight into the transformation of professional profiles and skills in postal services considering the rise of e-commerce, changing customer requirements, and the imperatives of the green transition. As a result, social partners will be better equipped to identify skills requirements emerging over the next ten years for four occupational profiles, namely back-office operations; delivery of postal items; post offices network; call centers or customer relations. The project will provide insight into essential skills for adapting to changes in postal employment and will collect best practices in terms of training.

The European social partners in the postal sector are contracting external expertise to support us in our work towards achieving the project objectives. The external consultant would be expected to analyse and predict skills requirements in view of the challenges faced by the postal sector. They would need to also analyze the role of training in managing occupational health and safety risks stemming from, among others, the introduction of artificial intelligence in work processes, and identify successful training pathways for each occupational profile. The training catalogue they compile would enable social partners to shape and devise their training programs, particularly in view of digital skills.

Additionally, the consultants will be tasked with drafting the final report and the facilitation of the four seminars and final conference. Each of the four seminars will gather up to 40 representatives from postal operators and postal trade unions. They will discuss the evolution of skills over the next decade, expected occupational health and safety risks, and the extent to which competences and training paths can contribute to mitigating them. the seminars should enable the formulation of recommendations on training pathways and assembling a training pathways catalogue. The consultant will work closely with the project steering group.

Further details can be found in the tender specifications below. All interested applicants must send in their application by 7 June 2024 at the latest to UNI Europa Post & Logistics Director Dimitris Theodorakis, who coordinates the project on behalf of PostEurope, CESI and UNI Europa jointly.